Privacy Policy for SafeNest

Last Updated: January 2024

1. Introduction

SafeNest ("we," "us," or "our"), operated by CTRACE SOFT SOLUTIONS PRIVATE LIMITED (Hyderabad, India), is a parental control application designed to help Indian parents and guardians monitor their children’s device usage. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP Act), 2023.

2. Information We Collect

We collect the following data to provide our services:

A. Parent/Guardian Information

  • Full Name: To identify the account holder.
  • Phone Number: For account verification and communication.
  • WhatsApp Number: To send alerts and process commands.
  • Email Address: For account recovery and notifications.

B. Child’s Device Information

  • Device Details: Model, operating system (OS) version, battery status, and internet connectivity.
  • Usage Data: Installed apps, screen time, and app usage statistics.
  • Location Data: Real-time location and geofencing data (stored for 30 days).

C. WhatsApp Integration

  • Command Logs: Commands sent/received via WhatsApp number +91 83400 70071 (stored for 7 days).

3. What We Do NOT Collect

We never collect:

  • Call logs, SMS, or app messages (e.g., WhatsApp chats).
  • Browsing history, search keywords, or video watch history.
  • Personal identification information (PII) beyond what is necessary for the service.

4. How We Use Your Information

We use the collected data for the following purposes:

  • Monitoring: Track app usage, screen time, and location for child safety.
  • Alerts: Send notifications via WhatsApp for geofencing breaches or app usage limits.
  • Service Improvement: Analyze usage patterns to enhance app performance and features.

5. Data Storage & Security

A. Storage Locations

All data is stored on Indian servers managed by CTRACE SOFT SOLUTIONS PRIVATE LIMITED.

B. Encryption

  • Local Data: Encrypted using AES-256.
  • Data Transfers: Secured via HTTPS protocol.

C. Retention Periods

Data TypeRetention Period
App Usage & Screen Time90 days
Location History30 days
WhatsApp Command Logs7 days

6. Compliance with Indian Laws

A. IT Act, 2000

Grievances are resolved within 15 days via [email protected].

B. DPDP Act, 2023

  • Parental Consent: Explicit consent is required before collecting a child’s data.
  • Data Subject Rights: Parents can request access, correction, or deletion of their child’s data.

7. User Rights

A. Parent/Guardian Rights

  • Access: View and export data reports.
  • Deletion: Request deletion of historical data.
  • Updates: Modify account settings and preferences.

B. Child Rights

  • Transparency: Children can view monitoring status.
  • Support: Contact SafeNest support via WhatsApp (+91 83400 70071).

8. Contact Information

For privacy-related queries, contact:

  • Privacy Officer: SD Jilani
  • Email: [email protected]
  • WhatsApp: +91 83400 70071
  • Address: CTRACE SOFT SOLUTIONS PRIVATE LIMITED., #402, Mallik Chambers, Hyderguda, Hyderabad – 500029.