SafeNest Refund and Cancellation Policy
Last Updated: January 02, 2025
1. General Policy
SafeNest operates on a strict no-refund policy. All purchases, including:
- Monthly Subscription: ₹299/month.
- Annual Subscription: ₹3,500/year.
are final and non-refundable unless explicitly stated otherwise in this policy.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
2.1 User-Related Issues
- Change of mind after purchase.
- Accidental or unintended purchases.
- Unused subscription periods.
- Dissatisfaction with features or performance.
- Lack of app usage after purchase.
2.2 Technical Issues
- Device compatibility problems (e.g., unsupported Android versions).
- Internet connectivity issues on the user’s end.
- WhatsApp-related problems (e.g., delays, outages).
- Permission-related issues (e.g., revoked app permissions).
- High battery consumption on the monitored device.
2.3 Service-Related Issues
- Gaps in monitoring due to technical limitations.
- Delays in alerts or notifications.
- Updates or changes to app features or interface.
- Variations in app performance based on device or network conditions.
3. Exceptional Refund Cases
Refunds may be considered only in the following scenarios:
3.1 Payment Issues
- Double Charging: Proof of duplicate transactions (bank statement required).
- Unauthorized Transactions: Police complaint and transaction proof required.
- Payment Gateway Errors: Evidence of failed or erroneous transactions.
3.2 Service Activation Issues
- Service not activated within 48 hours of payment.
- Account creation failure due to system errors.
- Technical inability to provision the service (verified by SafeNest support).
4. Refund Process
If eligible for a refund:
- Submit Request: Email [email protected] within 48 hours of the issue.
- Provide Proof: Include:
- Order ID.
- Payment proof (screenshot or bank statement).
- Bank account details for refund processing.
- Processing Time: Allow 7–14 working days for verification and refund.
- Refund Method: Refunds will be issued only through the original payment method.
5. Cancellation Policy
5.1 Monthly Subscription
- Cancel Anytime: Subscriptions can be canceled via the app or email.
- No Partial Refunds: Access continues until the current billing cycle ends.
- Auto-Renewal: Stops immediately upon cancellation.
5.2 Annual Subscription
- Cancel Anytime: Subscriptions can be canceled via the app or email.
- No Partial Refunds: Access continues until the current billing cycle ends.
- Auto-Renewal: Stops immediately upon cancellation.
6. Important Notes
6.1 Before Purchase
- Verify device compatibility (Android 8.0 or later, 2GB RAM).
- Ensure stable internet connectivity for uninterrupted service.
- Review all features and limitations in the app description.
- Read and understand the Terms and Conditions.
6.2 Company Rights
- SafeNest reserves the right to:
- Make the final decision on refund eligibility.
- Reject refund requests that do not meet policy criteria.
- Verify claims through documentation and technical checks.
- Determine the mode and timeframe for refund processing.
7. Contact for Refunds
For refund requests, contact:
- Email: [email protected]
- Required Information:
- Order ID.
- Payment proof.
- Refund reason.
- Contact details.
8. Policy Changes
CTRACE SOFT SOLUTIONS PRIVATE LIMITED reserves the right to:
- Update or modify this policy at any time.
- Change refund criteria, processes, or timeframes.
- Add or remove conditions without prior notice.
9. Exclusions
No refunds will be provided for:
- App store purchases (Google Play/Apple App Store).
- Third-party charges (e.g., bank fees, taxes).
- Service taxes or processing fees.
10. Legal Rights
This policy does not affect any statutory rights under Indian consumer protection laws, including:
- Consumer Protection Act, 2019: Right to fair treatment and redressal.
- IT Act, 2000: Right to grievance redressal within 15 days.